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Contact Us:
3025 Magazine St
New Orleans, LA
70115
Tel. 504.520.8311
Fax. 504.520.8312
info@shopsucre.com

Store Hours:
Sun-Thu 9a-10p
Fri-Sat 9a-12a



Shipping Information

chocolates Sucre ships chocolates all over of the world


We take as much care in shipping your Sucre order as we do in making our delicious chocolates and confections. We offer overnight and 2nd day shipping.

To ensure your chocolates arrive fresh and with no environmental damage, we package them using the industry's newest technology, with crush-proof trays inside of insulated shipping boxes containing frozen gel packs.

Because temperatures vary across the country, we strongly encourage OVERNIGHT SHIPPING and we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries. NOTE: During the warm summer months (June - October), we recommend that customers select the "OVERNIGHT SHIPPING" shipping option when placing an order. While we use the most innovative cold packaging in order to ensure that your chocolates arrive at your door as fresh as possible, we cannot guarantee against damage due to heat when 2nd Day shipping is selected.

Sucre currently ships to U.S. addresses only.

Due to the fragility of our product, unfortunately we cannot ship to APO/PO addresses at this particular time. Please provide a street address, as we cannot ship to P.O. boxes. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order, as all orders require a signature on delivery. In the event a signature release waiver is on file, we will not be responsible if the package is lost or damaged by the elements after delivery.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Returned products must be in absolutely new, unused, and uneaten condition for refund.

We are not responsible for shipping delays while your product is in transit due to weather, strike, mechanical failure, or circumstances beyond our control, and are not able to offer refunds for those reasons.

Please note all pricing is subject to change, depending on the time of year, as well as weight and location.

shipping rate (per recipient, per address)

Merchandise Total Overnight Second Day
Up to $17.99
$19.95 $16.95
$18-$23.99 $20.95 $17.95
$24-$39.99 $21.95 $18.95
$40-$49.99 $22.95 $19.95
$50-$74.99 $24.95 $21.95
$75-$89.99 $26.95 $23.95
$90-$119.99 $28.95 $25.95
$120-$249.99 $30.95 $27.95
$250-$499.99 $32.95 $29.95
$500-$599.99 $35.95 $32.95
$600 and over Call Sucre at 1.504.520.8311

Please note that shipping charges are per recipient and per address.

For shipments to Alaska and Hawaii, please add an additional $14.00 to the Shipping is via DHL.


shipping deadlines

Because temperatures vary across the country, we may choose not to ship over the weekend to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday delivery.

2nd Day Delivery

All orders placed by 1pm ET will be processed the same day. If your order is placed after 1pm ET, it will be processed on the next business day. Please note that 2nd Day Delivery orders placed after 1pm on Wednesday will not ship until the following Monday.

Overnight Delivery

All orders placed by 1pm ET will be processed the same day. Orders placed after 1pm ET will be processed on the next business day. Please note that Overnight Delivery orders placed after 1pm ET on Thursdays will not ship until the following Monday.

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.


freshness and care statement

Chocolates:
Our chocolates are made with fresh cream and have a shelf life of only 14 days. Do not refrigerate and they are best consumed at room temperature.

Macaroons:
Our macaroons are best if consumed within 7 days with a maximum shelf life of 14 days. They may be frozen or refrigerated.

 

© 2007 all rights reserved | 504.520.8311
3025 magazine street, new orleans la 70115